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This guide gives you an introduction to the standards you should expect from KSA. It covers:

Business loans

The standards apply to microenterprises, small businesses with a turnover of no more than Rp.1Miliar a year and with fewer than 10 employees.


Key commitments to you

KSA will act fairly and reasonably in all its dealing with you.

We will make sure:

  • Advertising and promotional material is fair, clear and not misleading
  • Clear information about its products and services- how it works, terms and conditions and its interest rates and charges that apply to you
  • You can bring your professional advisers with you to support you in your discussions with KSA
  • Inform you how long it will take to make a lending decision, starting from the point when you give the information needed to complete application.
  • Wherever practical, KSA will give you clear feedback when they decided to decline ( refuse) a request for credit, including what steps you might take next
  • Give regular statements
  • Inform you about changes to interest rates, charges or term and conditions
  • Lend money responsibly
  • Deal quickly and sympathetically with things that go wrong
  • Act sympathetically and positively when considering your financial difficulties
  • Your personal information is treated as private and confidential


Our staffs are trained to put the Lending Code into practice


Communicating with you

KSA will provide you with useful information at the right time so you can make informed decisions. KSA will use plain language and avoid using technical or legal language wherever possible.


Before you open an account, the KSA will give you important information about:

  • How the account works and its main features, including how and when you must repay your credit provided
  • Any conditions you must meet before the KSA provide the credit
  • The interest and charges you must pay for the credit-how the KSA will work these out and how you can pay them and

How KSA will tell you about changes to interest rate, charges and terms and conditions


Assessing if you can afford to borrow

You should always consider whether you can afford to repay any money you borrow.

Before lending you any money, we will assess whether the KSA feel you can afford to repay it by considering:

  • Why you want to borrow the money
  • Your business plan and accounts
  • Your business’s cash flow, profitability and existing financial commitments
  • Any personal financial commitments which may affect the business
  • How you have handled your finances in the past
  • Information held by credit reference
  • Any security provided


Deciding not to lend you or to lend less

If rejected, you can ask to explain the main reason for the decision.


Loans and Security

Before you accept credit products, KSA will agree with you what sort of information they will need from you to monitor how your business is performing and how often you will need to provide it.

The information needed might include:

  • A comparison of the forecasts in your business plan with the actual results
  • Progress on important parts of your businesses plan such as renewing contracts
  • Revised cash flow forecasts
  • Major capital spending proposals
  • Yearly accounts and management accounts
  • Details how much you owe to creditors and how you are owed by debtors, and for how long and
  • Evidence that you are meeting any special terms agreed with them

If KSA asks you for security to support your borrowing or other liabilities, we will tell you why we need this security and will inform it in writing.